Account & data deletion
Data Deletion Request
Last Updated: August 26, 2026
HomeTold is operated by MyMetrix LLC. You control your personal data. To delete your account and associated data, use one of the methods below.
Option 1: In-app deletion (recommended)
Delete your account directly in the HomeTold app:
- Open HomeTold and sign in
- Go to Settings
- Select Delete account
- Confirm that you understand the action cannot be undone
- Tap Delete my account
This permanently deletes your account and signs you out. Household content you solely own may be removed; shared homes may retain content owned by remaining members.
Option 2: Email support
Email support@mymetrix.co with the subject line HomeTold account deletion request and include:
- Your full name
- The email address associated with your HomeTold account
- Any details that help us identify the account
What happens next?
- We verify your identity to protect your account
- We process deletion requests within 30 days
- We send a confirmation email when deletion is complete (email requests)
Some limited information may be retained where required for legal, security, fraud-prevention, accounting, or dispute-resolution purposes, as described in our Privacy Policy.
What is deleted
- Your authentication account
- Your user profile and notification preferences
- Inventory, photos, and home data associated with you, subject to shared-home ownership rules
Subscription billing records may be retained by Apple, Google Play, and RevenueCat under their policies. Cancel App Store or Play subscriptions in those store accounts. Cancel a web subscription from the Manage billing link in the catalog, or from the email RevenueCat sends.
Processing time: please allow up to 30 days for emailed deletion requests. In-app deletion takes effect when the confirmation completes.