HomeTold

Privacy Policy

Privacy Policy for HomeTold

Last Updated: August 26, 2026

MyMetrix LLC (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your personal information when you use the HomeTold mobile application (“App”) and related services (collectively, the “Services”). By using the App, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

1. Scope and Applicability

This Privacy Policy applies to all individuals who access or use our App. It covers information collected through the App and any related features, websites (including hometold.com), and communications that link to this Privacy Policy.

This Privacy Policy does not apply to third-party websites, products, or services not directly provided by us. We encourage you to review the privacy policies of third parties before sharing personal information with them.

2. Information We Collect

We collect information to provide, maintain, and improve the Services, ensure security, and support product development.

a. Personal Information

  • Account Information: Email address, display name, and authentication details when you sign in with email/password, Google, or Apple.
  • Contact Preferences: Notification and communication preferences.

b. Home and Inventory Data

  • Home Details: Home names, addresses, rooms, and household membership information you provide.
  • Item Details: Names, descriptions, categories, quantities, purchase details, serial numbers, warranties, and related notes.
  • Documents: Receipts and other files you attach to items.

c. Images and AI Assistance

  • User-Uploaded Media: Photographs of appliances, receipts, serial plates, and other household items, stored via Google Cloud Storage / Firebase Storage.
  • AI Photo Identify: When you use identification features, images or image-derived data may be processed by our Cloud Functions / AI providers solely to return suggested labels or metadata. We do not sell this content.

d. Usage, Diagnostics, and Device Data

  • Analytics and Engagement: Feature use, session activity, and similar signals (for example via Firebase Analytics).
  • Crash and Diagnostics: Error logs and crash reports (for example via Firebase Crashlytics).
  • Device and Push Tokens: Device type, OS, app version, and Firebase Cloud Messaging tokens used to deliver notifications you enable.

e. Purchases

  • Subscription and entitlement status processed through Apple, Google Play, and RevenueCat. We do not store full payment card numbers.

3. How We Use Your Information

  • Provide, maintain, and improve HomeTold (including household sharing).
  • Authenticate accounts and secure access.
  • Process optional AI features you request.
  • Send service notifications you enable (warranty reminders, invites).
  • Diagnose crashes, prevent abuse, and improve reliability.
  • Provide customer support and respond to requests.
  • With your consent where required, send optional product updates or promotional messages (you may opt out).

4. Legal Basis for Processing (Where Applicable)

Where laws such as the GDPR apply, we rely on:

  • Consent for certain optional processing.
  • Contractual necessity to provide the Services you request.
  • Legitimate interests such as security, product improvement, and aggregated analytics that do not override your rights.
  • Legal compliance when required by law.

5. Data Retention

We retain personal information only as long as needed to provide the Services, meet legal obligations, resolve disputes, and support legitimate business needs such as security and analytics. When no longer needed, we delete or anonymize data in line with industry practice and applicable law.

6. Data Storage and Security

Information is stored in cloud infrastructure we control or contract for. We use industry-standard safeguards, including encryption in transit (TLS), access controls, and ongoing monitoring. No system is perfectly secure; you acknowledge residual risk in transmitting and storing data online.

7. Third-Party Services and Integrations

We use reputable providers to operate HomeTold, including:

  • Firebase / Google Cloud: Authentication, Firestore, Storage, Cloud Functions, Analytics, Crashlytics, Messaging.
  • Google Sign-In / Sign in with Apple: Optional account authentication.
  • RevenueCat / Apple / Google Play: Subscription management and purchase validation, including web checkout via RevenueCat Billing.
  • AI providers (via Cloud Functions): Optional photo identification features.

Review their policies:

8. Information Sharing and Disclosure

We do not sell your personal information. We may share information:

  • With service providers who help operate the Services under appropriate agreements.
  • With household members you invite to a home (they can see shared home and inventory content).
  • In connection with a merger, acquisition, or similar transaction, subject to confidentiality protections.
  • When required by law, or to protect rights, safety, and the integrity of the Services.

9. Children’s Privacy

HomeTold is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided information, contact us and we will delete it.

10. International Data Transfers

Your information may be processed outside your country of residence. We take steps to protect transferred data consistent with this Policy and applicable law.

11. Your Rights and Choices

Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain processing, and to withdraw consent where processing is consent-based.

Account and data deletion: You can delete your account in the App (Settings → Delete account), or follow the instructions at hometold.com/data-deletion. We will respond in accordance with applicable law.

12. Marketing Communications

If you opt in to marketing messages, you can unsubscribe using the message instructions or by emailing support@mymetrix.co.

13. Changes to This Privacy Policy

We may update this Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of the Services after changes means you accept the updated Policy.

14. Contact Us

Questions about this Policy or our data practices:

By using HomeTold, you agree to this Privacy Policy. If you do not agree, discontinue use of the App.